Procedure to make a booking and Terms and Conditions

Term and Conditions
Please read before completing the reservation form

To keep the costs low we have automated the booking process and request you to please follow the procedures as show below when making a booking:

1. Please log on to our website www.holidayletslondon.co.uk

2. Select “Book an Apartment” Tab

3. Go to the “Booking Centre” at the bottom of the page

4. Choose a date, and find Availability of Accommodation

5. Select the apartment you wish to book

6. Select the dates you wish to make a booking

7. Select “Book now”

8. Complete the booking details

9. Read the Terms and conditions and Tenancy agreements

10. Proceed to Payment

11. Pay a Deposit of GBP 200 to make a reservation via Secure Google account

12. An automated message will be sent to you to confirm the reservation

13. You will then be sent a reminder to pay the rent, one month before the tenancy start date. If the rent is not paid on due date the booking will be automatically cancelled and the deposit will remain in your account for a period of 2 weeks for you to use against another booking. A deposit is taken to guarantee the booking GBP 200 per apartment. This charge is non-refundable

14.Once the deposit is paid, you will be sent a Notice for Holiday Accommodation (Form 1) and a Tenancy Agreement (Form 2) which you need to sign on each page and upload to the website, or scan and e-mail direct to me (info@holidayletslondon.co.uk) or Fax it (+ 44 (0) 20 8711 3592) or post it to the Office (correspondence) address as shown in the home page of www.holidayletslondon.co.uk

15. You also need to upload a copy of your ID to verify your signature, or scan and e-mail or Fax direct to me or post it to the Office (correspondence) address

Please contact Mal:
E-mail: (info@holidayletslondon.co.uk)
Office: + 44 (0)208 743 5331 (Mon to20Friday) from 9 am to 5 pm, with a 24 hour answer phone at all other times
Mobile: + 44 (0) 7956 568 227 (call or text)
Fax: + 44 (0) 20 8711 3592

16. You will then be e-mailed a unique pin number to enter the studio with directions

17. Check in time is anytime after 4.00 pm and the check out time is anytime before 11.00 am. If you need to check in earlier than 4pm or check out later than 11am, please add an extra day.

18. On the day you vacate please switch off electricity and shut all the widows and doors

19. Please do not disturb other guests in the event of your arrival or departure being late at night or early in the morning'

20. Cleaners will arrive at 11am to clean the studio and will be ready for the next guests at 4pm

21. You will find a full inventory list in the Tenancy agreement and also under each apartment in the website. You need to check the inventory at the beginning of your tenancy and let us know by e-mail if any item is missing or damaged (info@holidayletslondon.co.uk), so we can get it fixed

22. GBP 200 will be refunded (subject to contract) via Google account the same way you have paid us within 3 days of vacating the studio.

23. If you have paid the deposit to us by credit card, bank transfer or cash the same will be refunded to a credit card or a UK bank. You need to e-mail the bank details or the credit card details to us

24. In the event you do not pay the rent on due date your apartment may be offered to another person. In this case you will be offered alternate accommodation subject to availability.

25. If you have not signed every page of the Tenancy Agreement and uploaded the same to the website with your ID, you may have to come to our designated office to sign the contracts prior to occupation. We will then give you the pin numbers to enter the studio

26. Please note all your information provided will be kept confidential and will not be shared with a third party.

27. In the unlikely event where we are forced to cancel the reservation (for varying reasons) we will inform you and attempt to re-accommodate in a suitable accommodation of our own at a price equivalent to the original agreed. In any event we will not be held responsible for any extra costs the client bears over and above the original price agreed in securing alternative accommodation. When re-accommodation is impossible we issue a full refund of any payments made to us.

28. In the event you have any problems
a. In making a booking on line
b. Entering the studio
c. Or any problem with the accommodation

Please contact Mal:
E-mail: (info@holidayletslondon.co.uk)
Office: + 44 (0)208 743 5331 (Mon to20Friday) from 9 am to 5 pm, with a 24 hour answer phone at all other times
Mobile: + 44 (0) 7956 568 227 (call or text)

Correspondence Address:
Holiday Lets London
Basement Flat 1
214 Hammersmith Grove
London W6 7HG
UK