Terms and Conditions

Procedure to make a booking

To keep the costs low, we have automated the booking process and request that you please follow the procedures as shown below when making a booking:

  1. Log on to our website www.holidayletslondon.co.uk. Please click here for information on how to book.
  2. An automated message will be sent to you to confirm the reservation
  3. You will then be sent a reminder to pay the balance of the rent one month before the tenancy start date.
  4. Once the rent is paid, you will then be e-mailed a unique pin number with directions to find and enter the apartment.
  5. Check in time is any time after 4.00 pm and the check out time is any time before 11.00 am. If you need to check in earlier than 4pm or check out later than 11am, please add an extra day.
  6. On the day you vacate, please switch off the electricity and shut all the windows and doors.
  7. Please do not disturb other guests in the event of your arrival or departure being late at night or early in the morning.
  8. Cleaners will arrive at 11am to clean the apartment on the day you vacate, and will be ready for the next guests at 4pm. We only clean the apartment before arrival and after departure, and not during your stay
  9. You will find a full inventory list in the Tenancy Agreement and also under each apartment on the website. You need to check the inventory at the beginning of your tenancy and let us know by e-mail if any item is missing or damaged (holidayletslondon@gmail.com), so we can get it fixed
  10. GBP 200 will be refunded (subject to contract) via the same method payment was made within 3 days of vacating the apartment.
  11. If you have paid the deposit to us by bank transfer or cash, the same will be refunded to any UK bank or by cheque to your home address. You will need to e-mail the bank details to us.
  12. You need to supply us with a valid photo ID to process the booking. A copy of your driving license or a passport or something similar.
  13. Please note for your safety and security the front entrance to the house, entrance to your apartment and the corridors inside the apartment will be installed CCTV surveillance cameras.

In the event you have any problems:

a. In making a booking online
b. Entering the apartment
c. Or any problem with the accommodation

Please contact Mal:

E-mail: holidayletslondon@gmail.com
E-mail: info@holidayletslondon.co.uk

Office: + 44 0)330 119 0253
Mobile: + 44 (0) 7956 568 227 (Call or Text)
Daily 8am – 6pm
(Please note above opening hours are UK times)

Correspondence Address:
Holiday Lets London
Basement Flat 1
214 Hammersmith Grove
London W6 7HG




These terms and conditions (“Terms”) apply to the Contract.

When you make a booking on our Site, you will be asked to click “I accept” and you will not be able to complete your booking if you do not do this. This confirms that you accept these Terms.  HLL strongly recommends that you read the Terms before accepting.

1. Definitions and Interpretations

1.1                 The following words and expressions shall have the following meanings unless the context otherwise requires:

“Accommodation” the apartment(s) for which the Contract has been agreed including all fixtures, fittings and effects listed in the Inventory;
“Cleaning Charge” £50 or such other amount as notified to you by HLL from time to time and as set out on the Site at the time of booking;
“Contract” the agreement formed between you and HLL for the provision of Accommodation subject to the Terms which shall only be made once HLL has provided a message confirming the request for Accommodation;
“Due Date” the date specified in the reminder (“Due Date”) which will be sent to you one month prior to the scheduled date of arrival, or, if the booking is made less than 1 month prior to the scheduled date of arrival, payment is required within 24 hours of the booking, unless otherwise advised by HLL
“HLL” Holiday Lets London, Basement Flat 1, 214 Hammersmith Grove, London, W6 7HG;
“Holding Deposit” 25% of the Rent;
“Inventory” the full inventory list for the Accommodation as set out on the Site or as notified to you from time to time;
“Rent” the amount payable in respect of the Accommodation excluding the Cleaning Charge and Security Bond;
“Security Bond” £200 or such other amount as notified to you by HLL from time to time and as set out on the Site at the time of booking;
“Site” www.holidayletslondon.co.uk; and
“You” or “Your” the person, firm or company which has accepted these Terms.

2. Contract

2.1    HLL offers all Accommodation to you to use for a holiday subject to these Terms.

2.2   No booking shall be binding on HLL unless or until you are issued with a confirmation message.

3. Your booking

3.1  You cannot transfer or resell the Contract either in whole or in part. If you transfer or resell (or attempt to transfer or resell) then HLL will be entitled to terminate the Contract and retain any money paid to HLL for the Contract. HLL may also refuse to take any further bookings from you in the future.

3.2   You may make a booking on someone else’s behalf. You are responsible for ensuring that any person in your booking complies with these Terms as if that person had made the booking.

3.3   You can only make a booking if you are 25 years old or over.

4. Rates and Payment

4.1  The rate for the Accommodation is as published on the Site at the time of the booking.

4.2  You agree to pay the Rent in accordance with the Terms.

4.3  The Holding Deposit shall be due at the time of booking unless otherwise advised by HLL and are to be paid via a secure Google account.

4.4 The Rent, less any Holding Deposit paid, the Security Bond and the Cleaning Charge, together with any other amounts outstanding, are due in full on or before the Due Date.

4.5  If payment in accordance with clause 4.4 is not received in cleared funds by the Due Date, the Contract will be cancelled and the Accommodation may be re-let. The Holding Deposit shall be retained by HLL to cover any administrative costs incurred by HLL in relation the Contract.

4.6  When clauses 4.3 and4.4 have been complied with HLL will send to you by email to the email address you have provided a unique pin number which will enable you to enter the Accommodation and provide you with directions to the Accommodation.

4.7  Subject to your compliance with these Terms, the Security Bond shall be refunded to you, save where clauses 4.5,5.5,6.6 and 6.7apply, in which case HLL shall be entitled to retain the Security Bond. Where the Security Bond is due to be returned to you, HLL will return it in accordance with clause 7.4.

4.8  All payments must be made in GBP. You will be responsible for any bank charges, credit card or Pay Pal fees or commissions incurred as a result of payment in any other currency.

5. Check-in and check-out

5.1   You can check-in from 4.00 p.m. on the scheduled date of arrival. If you wish to check-in earlier, you can do so by buying an extra night at the time of booking.

5.2 You must, as soon as possible after your arrival at the Accommodation, check the relevant Inventory and notify HLL immediately by email of any missing or damaged items.

5.3   You must check-out before 11.00 a.m. on the scheduled date of departure. If you wish to check-out later then you can do so by buying an extra night at the time of booking. If you fail to check-out by the stipulated time HLL will make an additional charge equivalent to the flexible rate at that time for one night’s stay for the Accommodation.

5.4  When you arrive and when you depart you must not disturb other guests and residents and in particular when you arrive or leave between 10.00 p.m. and 8.00 a.m.

5.5  On the day you check-out, you must switch off all electricity switches, shut all the windows and doors, leave the apartment clean and tidy and leave the key(s) in a designated place as notified to you by HLL.  If you fail to comply with this clause 5.5 HLL will be entitled to charge the amount of any loss to you and shall be entitled to retain the Security Bond which shall be offset against any amounts due in accordance with this clause 5.5.  For the avoidance of doubt, please note that any such costs are not covered by the Cleaning Charge.

6. Apartments

6.1  Maximum occupancy for the Accommodation is as stated on the Site.

6.2  You are not permitted to bring any pets into the Accommodation (except assistance dogs).

6.3   You will not leave children unattended in any rooms or public areas at any times.

6.4  HLL will use its reasonable endeavours to provide a dedicated smoking area outside the Accommodation but shall not be held to be in breach of these Terms for failure to do so. You must not smoke in any of HLL’s Accommodation or interfere with HLL’s fire detection system. If you do so, HLL may terminate the Contract without refund and require you to leave the Accommodation immediately. You authorise HLL to charge you for any costs HLL incur if you smoke or cause damage in the Accommodation including costs for specialist cleaning (to make the Accommodation fit for letting as a non-smoking environment) and the cost of the Accommodation for any time period it is unusable. You authorise HLL to charge this amount to the payment card used in your booking where these costs exceed the Security Bond. HLL will send you (at the address on the booking) a breakdown of these charges within 10 working days. HLL may refuse to accept bookings from you in future as a result of a failure to comply with this clause 6.4.

6.5   You agree:

6.5.1    not to alter or add to the Accommodation or do or allow anyone else to do anything on the Accommodation which you might reasonably foresee would increase the risk of fire;

6.5.2   not to do or allow anyone else to do anything on the Accommodation which may be a nuisance to, or cause damage or annoyance to, the tenants or occupiers of any adjoining premises or which may adversely affect the energy efficiency rating or the environmental impact rating of the Accommodation for the purposes of an energy performance certificate;

6.5.3   to use the Accommodation as a reasonable occupier would;

6.5.4   not to remove any of the fixtures, furniture and effects from the Accommodation and to leave the furniture and effects at the end of the Contract where they were at the beginning;

6.5.5   not to assign, sublet or part with possession of the Accommodation in any way;

6.5.6  to use the Accommodation as a private holiday residence only.  This means you must not carry on any profession, trade or business at the Accommodation or use it has a permanent residence and must not allow anyone else to do so; and

6.5.7  on your scheduled date of departure, or earlier if the Contract comes to an end more quickly to deliver the Accommodation up to the HLL in the condition they should be in if you had properly performed your obligations under the Contract.

6.6  You are responsible for any damage howsoever caused to the Accommodation. If any act, default or neglect by you or your guests results in any damage or complaints from other guests or residents, you shall be liable to pay to HLL on demand the amount required to make good or remedy such damage. HLL shall be entitled to retain the Security Bond which shall be offset against any amounts due in accordance with this clause 6.6.  For the avoidance of doubt, please note that any such costs are not covered by the Cleaning Charge.
6.6.1 To view the cost of items that need to replace or repair is shown in the website under each apartment. If you find any damages or shortages to the items you need to report to the HLL office within 3 hours of your arrival. Offices are open 24/7 and you can speak to our help desk or leave a message on Tel: 0330 119 0253

6.7 For the duration of your stay you are responsible for the behaviour and orderly conduct of guests staying in the Accommodation.  You shall ensure that no noise disturbance or nuisance is caused to other guests or neighbours and in particular you shall ensure that noise in and around the Accommodation including any public areas is kept to a minimum between 10pm and 8am.  You shall not under any circumstances hold any parties or events at the Accommodation at any time for the duration of your stay.  In the event that you or your guests are found to be in breach of this clause 6.7 HLL reserves the right to immediately terminate the Contract and retain the Security Bond and the provisions of clause 6.8will apply.

6.8   In the event of willful or negligent interruption to the business or other guests, HLL shall be entitled tocharge the amount of any loss to you and terminate the Contract immediately. HLL will not be liable for any refund or compensation in such circumstances and HLL will be entitled to retain the Security Bond which shall be offset against any amounts due in accordance with this Clause 6.7.  For the avoidance of doubt, please note that any such costs are not covered by the Cleaning Charge.

7. Cancellation

7.1   In the event that you cancel the Contract:

7.1.1    you will still be charged in accordance with clause 4;

7.1.2   where you have paid a Security Bond or Cleaning Charge, this will be returned to you in accordance with clauses4.7 and 7.4; and

7.1.3    HLL may re-let the Accommodation.

7.2    In the event that the Accommodation is unavailable on your scheduled arrival date (except due to an event beyond HLL’s control in accordance with clause 9.2) HLL will inform you as soon as reasonably practicable.  HLL shall use its reasonable endeavours to:

7.2.1    provide alternative Accommodation.  If the alternative Accommodation is less than the amount paid by you, HLL shall refund the difference in price; or

7.2.2    at your request, or if in the reasonable opinion of HLL there is no suitable alternative Accommodation available, cancel the Contract and refund any payments made in respect of the unavailable Accommodation.

7.3    HLL shall not be liable for any additional costs incurred by you as a result of the occurrence of any event in clause 7.2.

7.4                 Any refund made under these Terms, where the payment method used to make the booking was a Google account, will normally be made within 3 working days of departure or cancellation.  In the event that an alternative payment method was used to make the booking, any refund made under these Terms will paid by postal cheque or by bank transfer to a UK bank account and will normally be made within 10 working days of receipt of the relevant payment details from you.

7.5   If you:

7.5.1    fail to pay the Rent or any part of itafter the Due Date, whether or not the Rent has been formally demanded; or

7.5.2  have broken any of the terms of the Contract;

then, subject to any statutory provisions, the Contract will come to an end immediately and where you are in possession HLL may recover possession of the Accommodation by giving you reasonable notice. In particular but without limitation where you are in breach of clause 6.7 HLL shall be entitled to recover possession by giving not less than two hours’ notice. Any other rights or remedies HLL may have will remain in force.(Note:  This clause does not affect any of your rights under the Protection from Eviction Act 1977.  The purpose of the Contract is to give you the right to occupy property for a holiday only and so it is not an “assured tenancy” within the Housing Act 1988.)

8. Changing your booking

8.1  You may increase the length of stay, subject to availability and payment for any additional nights at rate applicable at the time the amendment was made. Any such amendments should be made through the Site.

9. General

9.1  HLL have tried to ensure that any rights that you as a consumer have that are implied by law into a contract of this type (“Statutory Right(s)”) are not excluded or limited in anyway. If any of these Terms conflict with a Statutory Right or the law changes and your Statutory Rights change, then the Statutory Rights will prevail over these Terms.

9.2   HLL shall not be in breach of these Terms, nor liable for any failure to perform any of its obligations in relation to the Contract due to any adverse event, act, omission or accident which happens which is beyond HLL’s reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, interruption or fire (except by way of HLL’s default) or failure of (except by way of HLL’s default) electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.

9.3   HLL’s total liability for any loss shall not exceed twice the total sum HLL charges you for the Contract.  HLL shall not be liable for any losses that were not caused by any breach of Contract or statutory duty or negligence on the part of HLL and HLL shall not be liable for any losses that were not reasonably foreseeable to both parties when the Contract was formed.  Nothing in these Terms shall exclude or limit HLL’s liability for fraud or death or personal injury caused by HLL’s negligence or any other matter which it would be illegal for HLL to (or attempt to) exclude or limit.

9.4   A party which is not a party to the Contract shall have no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.

9.5  HLL reserve the right to change these Terms from time to time. The Terms applicable to the booking are those in force on the date of the booking (or amendment, as applicable).

9.6  These Terms are governed by the laws of England and Wales and the parties hereby submit to the exclusive jurisdiction of the English Courts.

10. Correspondence

10.1 If you have any question or complaint in relation to the Contract or these Terms please contact info@holidayletslondon.co.uk and we will respond to you as quickly as we can, normally within 5 working days.

10.2 All postal correspondence required under these Terms must be sent to Holiday Lets London, Basement Flat 1, 214 Hammersmith Grove, London, W6 7HG.

10.3  All telephone communication required under these Terms must be made to: the office telephone number + 44 (0)330 119 0253; or the mobile telephone number + 44 (0)7956 568227.

10.4   All email correspondence required under these Terms must be sent to info@holidayletslondon.co.uk.

10.5   All fax communication required under these Terms must be sent to +44 (0)203 394 2998.



ATTENTION: This legal notice applies to the entire contents of this Site and to any correspondence by e-mail between the Company and you. Please read these terms carefully before using this Site.

Using this Site indicates that you accept this legal notice in full regardless of whether or not you choose to make a booking. If you do not accept these terms, do not use this Site.

This notice is issued by Holiday Lets London.

1. Definitions

1.1 The following words and expressions have the following meanings unless inconsistent with the context:

  • “Commercial Gain”
    • includes, without limitation, using this Site as part of advertising which may result in revenue generation or personal gain, selling goods to a third party and copying, reproducing, distributing, publishing, transferring, licensing, selling, commercially exploiting or duplicating any element of this Site whatsoever;
  • “Company”
    • Holiday Lets London whose principal place of business is at Basement Flat 1, 214 Hammersmith Grove, London, W6 7HG and who may be contacted on infor@holidayletslondon.co.uk;
  • “Site”
    • www.holidayletslondon.co.uk; and
  • “you”, “your”
    • an individual company or firm accessing this Site.

2. Introduction

2.1 By accessing any part of this Site, you shall be deemed to have accepted this legal notice in full. If you do not accept this legal notice in full, you must leave this Site immediately.

2.2 The Company may revise this legal notice at any time by updating this posting. You should check this Site from time to time to review the then current legal notice, because it is binding on you. Certain provisions of this legal notice may be superseded by expressly designated legal notices or terms located on particular pages of this Site.

3. Licence

3.1 Subject to Condition 3.5, you are permitted to print and download extracts from this Site for your own personal use on the following basis:

3.1.1 no documents or related graphics on this Site are modified in any way;

3.1.2 no graphics on this Site are used separately from accompanying text; and

3.1.3 the Company’s copyright, trade mark notices and this permission notice appear in all copies.

3.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Site (including without limitation photographs and graphical images) are owned by the Company or its licensors. For the purposes of this legal notice, any use of extracts from this Site other than in accordance with Condition 3.1 above for any purpose is prohibited. If you breach any of the terms in this legal notice, your permission to use this Site will automatically terminate and you must immediately destroy any downloaded or printed extracts from this Site.

3.3 Subject to Condition 3.1, no part of this Site may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without the Company’s prior written permission.

3.4 Any rights not expressly granted in this legal notice are reserved.

3.5 You must not visit or use this Site for the purposes of Commercial Gain.

4. Service Access

4.1 Whilst the Company endeavours to ensure that this Site is normally available 24 hours a day, the Company shall not be liable if for any reason this Site is unavailable at any time or for any period.

4.2 Access to this Site may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Company’s control.

5. Visitor Material and Conduct

5.1 Other than personally identifiable information, which is covered under the Privacy Policy, any material or articles you transmit or post to this Site shall be considered non-confidential and non-proprietary. The Company shall have no obligations with respect to such material. The Company and its designees shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

5.2 You are prohibited from posting or transmitting to or from this Site any material:

that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; or

5.2.2 for which you have not obtained all necessary licences and/or approvals; or

5.2.3 which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the United Kingdom or any other country in the world; or

5.2.4 which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

5.3 You agree to indemnify the Company against any loss or damage suffered as a result of your contribution.

5.4 You may not misuse this Site (including, without limitation, by hacking).

5.5 This Site contains robot exclusion headers. Third parties may license information on this Site to the Company. You agree that you will not use any robot, spider, scraper or other automated means to access this Site for any purpose without the Company’s express written permission. Additionally, you agree that you will not:

5.5.1 take any action that imposes, or may impose in the Company’s sole discretion an unreasonable or disproportionately large load on the Company’s infrastructure;

5.5.2 copy, reproduce, modify, create derivative works from, distribute or publicly display any content (except for your information) from this Site without the prior written permission of the Company and the appropriate third party, as applicable;

5.5.3 interfere or attempt to interfere with the proper working of this Site or any activities conducted on this Site; or

5.5.4 bypass the Company’s robot exclusion headers or other measures the Company may use to prevent or restrict access to this Site.

The Company does not authorise you to extract or re-utilise substantial parts of this Site, or to make systematic and repeated extractions or re-utilisations of insubstantial parts of this Site.

5.6 The Company shall fully co-operate with any law enforcement authorities or court order requesting or directing the Company to disclose the identity or locate anyone posting any material in breach of Conditions 5.2, 5.4, 5.5

6. Links to and from other Websites

6.1 Any links to third party websites on this Site are provided solely for your convenience. If you use any links, you leave this Site. The Company may not have reviewed any such third party websites and will not control or be responsible for such websites or their content or availability. The Company therefore does not endorse or make any representations about any links provided to third party websites, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites which may be linked to this Site, you do so entirely at your own risk.

6.2 You must seek and obtain the written consent of the Company before creating any link to this Site. All authorised links to this Site must be to the home page of this Site and make it clear that this Site and its content are distinct from the website containing the link.

7. Information contained on the Site

7.1 While the Company endeavours to ensure that the information on this Site is correct, the Company does not warrant the accuracy and completeness of the material on this Site. The Company may make changes to the material on this Site or described in it, at any time without notice. The material on this Site may be out of date, and the Company makes no commitment to update such material.

7.2 The material on this Site is provided “as is”, without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, the Company provides you with this Site on the basis that the Company excludes all representations, warranties and conditions and other terms (including without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for this legal notice might have effect in relation to this Site.

8. Liability

8.1 The Company, any other party (whether or not involved in creating, producing, maintaining or delivering this Site) and any of the Company’s group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Site in any way or in connection with the use, inability to use or the results of use of this Site, any websites linked to this Site or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Site or your downloading of any material from this Site or any websites linked to this Site.

8.2 Nothing in this legal notice shall exclude or limit the Company’s liability for:

8.2.1 death or personal injury caused by the Company’s negligence; or

8.2.2 fraudulent misrepresentation; or

8.2.3 any liability which cannot be excluded or limited under applicable law, including without limitation all relevant consumer law.

8.3 If your use of material on this Site results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

9. Governing Law and Jurisdiction

9.1 This legal notice and any dispute or claim arising out of or in connection with it or its subject matter will be governed by and construed in accordance with the laws of England and Wales.

9.2 The parties irrevocably agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this legal notice or its subject matter.

The Site is operated by:

Holiday Lets London, Basement Flat 1, 214 Hammersmith Grove, London, W6 7HG



Holiday Lets London is committed to preserving the privacy of all visitors to www.holidayletslondon.co.uk. Please read the following Privacy Policy to understand how we use and protect the information that you provide to us.

By using or making a booking on our Site you consent to the collection, use and transfer of your information under the terms of this Privacy Policy.

1. Definitions

1.1 The following words and expressions have the following meanings unless inconsistent with the context:

“Compliance Officer” Mr R.M. Weeraratne, Basement Flat 1, 214 Hammersmith Grove, London, B6 7HG or info@holidayletslondon.co.uk;
“cookies” a small amount of data sent from the server, which is then stored on your computer’s hard disc drive;
“DPA” Data Protection Act 1998 as amended from time to time;
“data processors” as defined in the DPA;
“personal data”
“process” or “processing”
“sensitive personal data”
“Site” www.holidayletslondon.co.uk;
“we”, “us” or “our” Holiday Lets London whose principal place of business is at Basement Flat 1, 214 Hammersmith Grove, London, W6 7HG; and
“you”, “your” an individual, company, or firm accessing our Site.

2. Introduction

2.1 This Privacy Policy is a statement as to how we shall process your personal data. We take the security and privacy of you and your personal data very seriously and we are committed to safeguarding your privacy on line. Please be aware that communications over the internet, such as emails, are not secure unless they are encrypted. We do not accept any responsibility for any unauthorised access or loss of personal data beyond our control.

2.2 Our primary reason for collecting your personal data is to process your booking via our Site, to address enquiries which you may make on our Site from time to time and to provide you with the most efficient service possible. We do not anticipate collecting or processing sensitive personal data about you.

2.3 This Privacy Policy may change from time to time so please check it periodically.

2.4 Our Site may contain links to other websites. Please note that we are not responsible for the privacy practices of such other websites and advise you to read the privacy statements of each website you visit which collects personal information.

3. Our Policy for Processing your Personal Data

3.1 What personal data do we process and where do we get it from?

3.1.1 When you contact us via the “Contact Us” link on our Site or email us we will collect personal data from you.

3.1.2 When you contact us over the telephone we may collect personal data from you.

3.1.3 Personal information may also be obtained automatically by your internet browser.

3.1.4 If you make a booking and when you subsequently submit payment for that booking we will collect personal data from you.

3.1.5 If you request a quotation for services we may collect personal data from you.

3.1.6 The types of personal data which we may collect from you could include, for example, your name, your contact details (such as your address, telephone number and email address), credit / debit card information and other information collected through the “Contact Us” link on our Site.

3.1.7 We may also collect non-personally identifiable information about your visit to our Site through the use of cookies. This information may include, for example, the pages which you browse. This information helps us to better manage and develop our Site.

3.1.8 We do not store credit card details nor do we share customer details with any 3rd parties.

4. What do we do with your Personal Data?

4.1 We will process your personal data so that:

4.1.1 we can process your bookings via our Site subject to the terms and conditions of our Site;

4.1.2 we can fulfil our obligations to you under any contract for the supply of services subject to the terms and conditions of our Site;

4.1.3 we can create a quotation for services for you;

4.1.4 we can deal with the general queries you raise from time to time through the “Contact Us” link on our Site by post by email or by telephone; and

4.1.5 we can process any payment made by you.

4.2 Other purposes for which we may process your personal data are:

4.2.1 the general administration of your records by us;

4.2.2 the general maintenance of our database and records by us;

4.2.3 for security purposes to protect your personal data held and/or processed by us;

4.2.4 for training our employees in respect of providing our service to you;

4.2.5 to maintain records of payments made by you;

4.2.6 for our general marketing purposes unless you have notified us to the contrary.

4.3 When you enter our Site, your computer will automatically be issued with a cookie. Cookies in themselves do not identify the individual user, just the computer used. Many websites do this whenever a user visits their website in order to track traffic flows. If you wish to reject our cookie, you can configure your browser to do so (see Condition 10 below), alternatively you can ask your internet browser to alert you when a cookie is being set up.

4.4 You acknowledge that by providing personal data to us, you consent to the processing of your personal data in accordance with this Privacy Policy.

5. Who else gets to see your Personal Data?

5.1 Our data processors.

5.2 Such service providers engaged by us to perform services booked by you.

5.3 Such financial service providers used by us from time to time for the purpose of processing payment for services and security checks.

5.4 Such marketing companies used by us from time to time.

5.5 Other companies which are part of the group of companies which we may be part of from time to time.

5.6 Unless you have notified us to the contrary, other carefully selected companies who provide goods and/or services which we think may be of interest to you.

6. Your Rights

6.1 You have the right to object to your personal data being used for ‘direct marketing’ and/or ‘host mailing’ purposes (see Conditions 4.2.6, 5.4 and 5.6 above). You can change your options in relation to the information you wish to receive at any time by contacting our Compliance Officer in writing by post or email.

6.2 As mentioned above you can set your internet browser to refuse cookies or you can ask your internet browser to alert you when a cookie is being set up (see Condition 10).

6.3 You have the right under the DPA to request from us information as to what personal data we are processing about you. Such requests should be made in writing by post or email to the Compliance Officer and should be accompanied by a £10.00 fee. We will provide you with the relevant information within 40 days of receipt of the fee.

6.4 You have other rights under the DPA in relation to our processing of your personal data.

7. Maintenance of your personal data

7.1 We are committed to the security of your personal data. All of our employees and sub-contractors with access to your personal data and/or who are associated with the processing of that data are contractually obliged to respect the confidentiality of your personal data.

7.2 We have implemented technology measures and security policies to protect the personal data that we have in our control from unauthorised access, improper use, alteration, unlawful or accidental destruction or accidental loss.

8. General application of our Privacy Policy

8.1 This Privacy Policy only applies to the collection and use of your personal data provided to us and not to personal data you may provide directly to third parties (including but without limitation to services advertised on the Site). Any third parties will have their own policies in respect of processing personal data you provide to them and/or your personal data that we may disclose to them in accordance with this Privacy Policy.

9. Contact information

9.1 If you have any queries about our processing or use of your personal data you should write, in the first instance to our Compliance Officer.

9.2 If you want to learn more about your rights regarding your personal data, you should contact the Information Commissioner’s office information line on: (0044) 01625 545745 or visit their website at www.ico.gov.uk.

10. Cookies

10.1 Information on how to block cookies can normally be found within the help features of your browser. Information can also be found on the main browser websites:

http://www.microsoft.com (Internet Explorer)

http://www.opera.com (Opera)

http://channels.netscape.com/ns/browsers/default.jsp (Netscape)